Saleon

The challenge

When managers handle messages manually, customers may wait too long and enquiries can lose momentum. A conventional chatbot follows templates without accounting for the customer’s stage, goal or objections.

The solution

I developed Saleon, a platform for creating and configuring AI assistants for businesses. The assistant uses company knowledge and conversation workflows to guide customers toward a purchase, booking or another intended action.

• Business knowledge. A company knowledge base is created when an assistant is configured and informs its responses.
• Sales workflows. A configurable customer journey helps the assistant account for the conversation stage, goals, intent and objections.
• Automatic follow-ups. If a customer stops replying or leaves an enquiry unfinished, the assistant resumes the conversation after a configured interval.
• Human handoff. A manager can take over a conversation while retaining its full context; the platform also provides prepared administrator replies.
• Channel connections. The assistant can be connected to messaging channels and a website.

The outcome

The business gets one tool for customer replies, follow-ups and handoff to managers. Saleon was built to become part of the company’s workflow: learning its context and automating communication without expanding the team.